Heather Brown, CMP, DMCP

Regional Vice President

Heather Brown, Regional Vice President, began her DMC career with PRA in 2013 and now leads our Midwest and Southeast Regions. With over 25 years of experience in corporate meetings, events, and hospitality, Heather understands the key to creating unique and one-of-a-kind experiences is true collaboration and partnership. Heather has many fond memories from her time in the industry but one of her absolute favorites is the 2012 Chicago Summit. Heather led the team who partnered with the White House to plan and execute a very successful NATO Working Dinner for President Obama and the NATO delegates. Heather served on the MPI-CAC Board of Directors for 6 years and is a Past President for the Chicago Area Chapter. She has also been featured on the BizBash Most Influential Event Professionals list.

Contact: Heather.Brown@PRA.com

Colleen Ambrose

Regional Program Finance Manager

Colleen Ambrose was born and raised in the Northwestern suburbs of Chicago. After earning a B.S. in Management from Indiana University, Colleen began her career as an administrative professional. With a heart for assisting others, she thrived as a Legal Assistant at a Personal Injury Firm, providing exceptional support to clients during their most vulnerable times. Driven by a passion for numbers and a desire to make a broader impact, Colleen took on a new adventure in 2023, joining PRA as the Regional Program Finance Manager overseeing the Midwest and Southeast regions. In this role, she continues to channel her dedication to helping others while leveraging her financial knowledge. Beyond her financial acumen and professional pursuits, Colleen finds joy in challenging herself through various physical activities. When she's not immersed in creating spreadsheets, you might find her perfecting her golf swing or passionately cheering on the Chicago Cubs!

Emily Campbell

Regional Sales Manager

Emily joined the PRA team in 2023 with nearly 20 years of experience in hospitality, catering sales, and event planning. Her passion for culinary arts has inspired her career path as well as her many travels. After receiving formal training at Le Cordon Bleu Miami, she started her own small catering business and fell in love with the hospitality and event industry. She has held positions in catering sales and event management at 4 South Florida luxury resorts and most recently served as Director of Events for the Grande Oaks Golf Club at NSU Davie. Emily loves providing memorable experiences for people. Whether it's preparing an amazing meal or transforming a space into the unexpected, events offer so many ways to provide a sensory experience that can be remembered forever. As Regional Sales Manager, she applies her passions and expertise to support our PRA clients in providing these unique, exciting, and unforgettable occasions.

Jessica James

Director of Sales

Jessica James joined PRA Southeast in 2022. As a Certified Meeting Planner, she brings significant depth and breadth of experience from more than a decade of specializing in the Hospitality, Tourism and Business events industry. Driven by a passion for building client relationships, Jessica cherishes opportunities to draw from her background in Corporate, Association and Social markets to exceed client expectations. Jessica most recently worked at The Boca Raton, leading the Resort’s luxury lifestyle activities, entertainment, and special events. Prior, Jessica spent 8 years at The Walt Disney Company where she executed events across five convention centers, world-renowned theme parks and waterparks. Out of many spectacular events, an exclusive evening party for 800 people in Magic Kingdom with a custom firework show over Cinderella’s castle remains a standout experience.

Rob Bell

Managing Director

Born and raised in South Miami, Rob immersed himself into the DMC industry in 1999 after a tenured career in the airline industry. Rob’s versatility comes from his diversity of experience over the years such as traveling the world as a Travel Director and managing the functional operations and sales for a large statewide DMC in Miami. He moved to Chicago in 2007 and is excited to be back “home” in the Southeast Region as Managing Director. Rob spends his off time with family and friends and has become quite the cook after an extensive amount of time at home during the pandemic!

Juliette Berthiaume

Experience Designer

Juliette Berthiaume was born and raised in South Florida. As a Florida native she is very passionate and knowledgeable about the area’s different offerings. She attended the University of Central Florida in Orlando, where she obtained her bachelor’s degree in Hospitality Management. She has always loved the Hospitality industry and began her career with luxury resorts working at The Breakers Resort in Palm Beach, and the boutique hotel, The Bicycle Street Inn, in Mackinac Island, Michigan. Juliette loves checking out the new spots in town from restaurants and breweries to activities.

Melanie Torres

Experience Designer

Melanie was born and raised in Orlando, FL and has been surrounded by tourism and hospitality her whole life. A career in the meetings and events industry was just the right fit for her. Melanie graduated from University of Central Florida with a Bachelor’s degree in Event Management in May 2021. She has always had a passion for creating memorable experiences for others and she is so excited she gets to do that every day with PRA. Outside of work, Melanie loves taking her 65 lb “puppy” to the beach to swim or the hiking trails… she is definitely a proud dog-mom!

Gabriella Borges

Event Producer

Gabriella was born and raised in Brasilia, Brazil. In 2017, she moved to the United States and ventured into the events industry. Coming from The Ritz-Carlton, Dallas, Gabriella is very passionate about hospitality and event planning. She looks forward to continuously growing in her career and contributing to PRA and her team’s success. Outside of work, Gabriella is very interested in the fashion world, and enjoys going to the beach, reading, working out, and spending time with her family.